What is Return?
In retail industry, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item, or a store credit.
What is type of returns?
Returns can often be complicated and time-consuming. In order to make things simpler for you, we classify returns under two basic headings to take care of the return pickup on your own.
- Returns After Delivery: These are the normal return cases where the customer returns the product (against a pre-defined reason) to the seller. These deliveries are called Open Box Cases since the customer (in most of the cases) has opened the parcel before requesting a reverse pickup.
- Returns Before Delivery: It is the situation when the shipped goods are delivered back to the origin without the customer even receiving it.
This can happen in the following situations:
- Non-availability of the customer at the shipping address
- Customer cancels the order while it is still in transit (although in such cases, the courier still makes an attempt to deliver the product)
Return Requested: The customer wants to return product or not buy product till now. So, a return request is sent through healthylifeproducts portal and Email: firstname.lastname@example.org.
Return Approved: Returns are approved only in which cases when order will not deliver till date or product dispatch fake, wrong or damage. Price issues return not accepted after deliver.
Return Picked: The item has been picked up by the delivery boy from the customer.
Return Rejected: The return request has been rejected which could be due to any one of the many reasons i.e. Price, Loosing and Colours.